Treemont Retirement Blog

Senior Living Houston: Spotlight on Food Service's Aurora Sandoval

Posted by Lisa Witt on Jun 13, 2021 1:02:25 PM

Senior Living Houston: Dining Room's Aurora Reyna Sandoval

A key reason seniors choose retirement living is a desire to have the option of three meals a day, seven days a week. This helps residentsAurora_senior living houston dining 2-1 to stay healthy and also creates casual social opportunities as part of residents’ daily living experience. Since most Treemont residents dine three times daily at our community, it is extra important that our Dining Staff make dining a pleasant and enjoyable experience. Naturally, food preparation is important. But a key ingredient to a wonderful dining atmosphere is also the attitude of staff. Dining Service Manager Chef James Renshaw works to hire capable team members that are in tune with customer service. Recently, Aurora Reyna Sandoval was hired as a server. It soon became apparent that Aurora had the personality and patience to take on the role of answering the Dining Room phone.

Resident experiences are the best testimonial. As Resident Ann Oyen says, “You are the crème of the crop. Thank you for being so patient with me!” During the COVID19 pandemic, Aurora took on the key role of responding to resident dining orders, a challenging task given everyone was receiving food trays delivered to their apartments. Aurora makes sure everyone gets their breakfast, lunch and dinner menu orders.

Says Chef James, “Aurora is amazing. She has such patience and an ability to make sure our residents’ needs are heard and their orders are properly delivered. We’re delighted that Aurora found her way to Treemont!”

Aurora previously worked as a security guard at Five Star Event, but the job went away due to covid. “I was referred to Treemont and sought out this new job opportunity. I have a good heart, personality, and patience to fix any problem. I love the residents. They are all special to me.”

Aurora is a native of Houston, having graduated from Jefferson Davis High School. Her parents are Lorena Ontiveros and Paul Sandoval and she has a 13-year old sister Anahi.

Now you know a little more about the pleasant voice on the other side of the kitchen phone. We are excited to have Aurora’s passion for customer service and her desire to accommodate our residents and remedy any issues. Please welcome Aurora Reyna Sandoval to the Treemont team. She can be reached at Aurora@Treemont.com.

To learn more, read Assisted Living Options Explored. Or to join us for a free lunch and tour, call Lupe or Linda at (713) 783-6820. This Houston retirement home is part of a CCRC campus. A CCRC or Continuing Care Retirement Community typical includes a continuum of care for their residents, that includes nursing homes in Houston (skilled nursing and rehab), traditional assisted living) and independent living care. To learn more about this nursing home Houston care, please call Kelli Walleck LeLacheur at 713-783-4100 or 713.816.2033. To learn more about senior living in general, click here.

                                                                                  Click image to Download Free Guide

 Click to Download FREE Guide

             Treemont Assisted Living Houston TX brochure  

Download FREE e-Book An Introduction to Assisted Living                         

Topics: Top 10 Questions for Assisted Living, spotlight on senior living houston employees