Food is the top item people comment on in customer satisfaction surveys at retirement communities. Under the direction of Food Service Director James Renshaw, Treemont has taken numerous steps to improve the overall dining experience for Treemont residents. A key item is hiring the best employees to serve our residents. Supervisor Bertina Ruiz epitomizes the caliber of dining room staff for which we strive.
Bertina has previously worked in both food preparation and in food service. Previously she was forklift driver and a full time grandmother. She chose to work at Treemont because of her love of helping people. Having joined the wait staff in June, Bertina was quickly promoted to a supervisory role in October because she is a natural leader with a great way of speaking to our residents as well as staff.
From the age of 10 years old, Bertina lived off and on in Chicago and in Coahuila, Mexico, experiencing the cultural fruits of both. She attended high school in Mexico and studied law school there as well. She had family in both regions which gave her the rare opportunity to experience both countries at an early age. These life experiences helped shaped Bertina into the person she is today; a truly amazing Treemont family member! Bertina is a single mother who has three children, three siblings and two grandchildren. In her free time, Bertina enjoys playing basketball, swimming and working out at the gym.
Treemont has taken numerous steps to improve the overall dining experience at Treemont. This includes consistent menu modifications based on resident comments. Treemont strives to only hire the best employees, such as Bertina. Once hired, employees need to understand how to best perform their job. Treemont has implemented a great employee training program to ensure success. This included creating a food service training video, “Make a Positive Impact Daily in Residents’ Lives” to introduce and reinforce our wait staff to the important role they have in serving Treemont residents. The video displays how to successfully interact with senior residents so they are better positioned to successfully perform their job in creating the ultimate dining experience. It covers the following topics: (1) Defining Great Customer Service; (2) Systems & Procedures; and (3) Duties & Responsibilities. Finally, new uniforms were initiated to achieve a consistently professional image in the dining room.
Top quality customer service is key to making residents feel valued and appreciated. Bertina says, “I enjoy the interaction with our residents as well as seeing the loving and caring between our residents” She adds, “Our residents are like my family and I give them same loving care as she would to her own parents.”
At Treemont, our artisan crafted meals and top notch staff aim to create an unforgettable dining adventure! At Treemont, there are 3 opportunities daily, 7 days a week, to delight our residents. Chef James and his food service team strive daily to make Treemont an outstanding dining experience. Hiring employees like Bertina Ruiz helps Treemont provide the top notch service we want to provide to our residents. If you’ve not met Bertina, please introduce yourself in the dining room. As a manager, Bertina, along with James Renshaw and Assistant Food Service Manager Myra Parker, are available to answer your food and dining questions. Chef James can be reached at James@Treemont.com.
To learn more about Treemont, the Top Questions to Ask in Food & Dining at Assisted Living Communities, or to join us for a free lunch and tour, call Lupe or Linda at (713) 783-6820 or email her at Mariana@Treemont.com.